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Neighbourhood Complaints

You not permitted to make noise that can be heard outside the property after 11pm, or make any noise that may reasonably be considered a nuisance for neighbours in adjacent properties or in the immediate area.

This includes radio or television at excessive volumes, musical instruments and audio equipment.

Where we receive noise complaints, we will always, in the first instance, arrange for a visit by our Property Inspector. You will be contacted to arrange a time, and all tenants must be present to discuss the complaint in detail.

Other agencies may be involved, including the police, Brighton & Hove Council Environmental Unit and Brighton & Sussex Universities.

If Brighton & Hove Council are involved, should they find in favour of the complainants, they will take the following action:

  • Issue a warning letter
  • Monitor the noise levels

If you continue to cause a disturbance after this, they may:

  • Apply to the court for a restraining order against all of the occupants of the house
  • Fine the occupants up to £5,000
  • Confiscate all musical equipment including laptops and computers

If the police are involved, they may contact the Council and us.

You should be aware that we are required by law to assist the police in any way they require.

As managing agents we will always send you a letter regarding the complaint(s) giving you clear advice and instructions on how you need to conduct yourselves to avoid further measures. We will provide follow up support where necessary.