Out of Hours Repairs

We request that maintenance issues are formally reported to repairs@g4lets.co.uk to ensure there is a record of the issue and subsequent action.

If you choose to call the office about an issue, we will still require a written report so that we’re able to action a repair.

1. For alarm system and electricity-related emergencies, contact our electrics team via text message to 07712 103351, clearly noting your full property address and issue you are experiencing.

As first instance, our electrician will attempt trouble-shooting and advice over the telephone, which will not be charged. An emergency response visit in person will be charged £90.00 + VAT for the first hour,

any further time will be at the cost of £47.50 + VAT per hour.

The electrician’s response hours will be:

• Weeknights (Monday to Friday evenings) – 5:00PM to 10:00PM
• Weekends (Saturday and Sunday) – 7:00AM to 10:00PM

2. For plumbing, heating or gas supply-related emergencies, contact our plumbing-heating engineer via text message to 07554 631661, providing your full property address and issue that has occurred.

Note that shower leaks, blockages and boiler pressure dropping will not be considered an emergency on weeknights as this will be addressed during normal working hours.

An emergency response visit in person will be charged £90.00 + VAT for the first hour, £50.00 + VAT for any subsequent hour required.

The plumbing-heating response hours will be:

• Weeknights (Monday to Friday evenings) – 5:00PM to 10:00PM
• Weekends (Saturday and Sunday) – 8:00AM to 10:00PM

Should a fire occur, you must leave the property and call 999 once you are safe; should you suspect a gas leak, you must open all windows and doors for ventilation and phone the National Gas Emergency on 0800 111999.

Please note G4 Lets does not provide an out-of-office service for lost keys, lock repair or being locked out.

If you lose your key or lock yourself out outside of our opening hours, you will either need to wait until the office opens, or you will need to call a locksmith.

We recommend Haines Security who provide an out-of-hours service:
Telephone 01273 697 799
Mobile 07860 954 197

When requesting an out-of-hours visit, you must ensure you are present at the property to allow the specialist access as our contractors will be unable to access our office for property keys prior to arrival.

As with any regular call-out, where the issue is found to be the Landlord’s responsibility, all costs associated with the relevant repairs will be charged to them;

if the issue is found to have been caused by tenant action, it may result in a tenant bill for the contractors’ services. Any such allocations will depend solely on the contractors’ findings upon attending.

During a busy time like the Summer Changeover Period, kindly note that our contractors service several student properties per day, but any report will be followed up on at the Maintenance Team and relevant specialists’ earliest availability.

In the event of a severe issue, requirement of extensive repairs, or requests for furniture replacements, please note that we’re required to acquire the relevant quotations and advise

the Landlord of the situation to receive their approval to proceed with the proposed solution. The Maintenance Team will always aim to keep tenants informed as to the progress of any such situation.

For an emergency that has occurred outside of the office working hours, tenants are required to send a written report to repairs@g4lets.co.uk.