We request that maintenance issues are formally reported to firstname.lastname@example.org to ensure there is a record of the issue and subsequent action. If you choose to call the office about an issue, we will still require a written report so that we’re able to action a repair.
During a busy time like the Summer Changeover Period, kindly note that our contractors service several student properties per day, but any report will be followed up on at the Maintenance Team and relevant specialists’ earliest availability.
In the event of a severe issue, requirement of extensive repairs, or requests for furniture replacements, please note that we’re required to acquire the relevant quotations and advise the Landlord of the situation to receive their approval to proceed with the proposed solution. The Maintenance Team will always aim to keep tenants informed as to the progress of any such situation.
G4 Lets offers tenants a dedicated, external 24/7 emergency out-of-hours service. You can contact the service at 01273 758 757 or 07805 569 727 but only use this service for genuine emergencies that occur outside of our office opening hours. If used for a non-emergency issue, this will result in the tenant being charged in-part or in-full for the call out, as the costs of an out-of-hours contractor are significantly higher.
If you report an emergency issue to the out-of-hours service, you must remain in or outside the property in order to give the contractors access, as they will not have a set of keys. You must also report the issue via email to email@example.com so that our Maintenance Team are able to follow up as soon as possible.
This means a leak that you are unable to control, that could potentially cause serious damage to the property before the next working day or is causing flooding.
A non-serious leak is anything that is not constant, for example where showers/baths/taps are only leaking during use, in which case you will need to refrain from using the shower/bath/tap and report via email to firstname.lastname@example.org.
This means a front door that cannot be locked, a wide-open window that cannot be closed, or another other issue which prevents tenants from securing the property. In the case of a break-in, please contact the emergency services on 999 and report the issue to email@example.com once you are safe.
Information on how to detect a gas leak can be found at www.britishgas.co.uk. If you smell gas or think you have a gas leak, or that fumes containing carbon monoxide are escaping from a gas appliance, please immediately call the free Gas Emergency Services emergency line on 0800 111 999.
Open all doors and windows to ventilate the property; do not turn on/off any electrical switches; extinguish all naked flames and do not smoke, strike matches or do anything which could cause ignition; if there are any electrical security entry phones/locks, open doors manually. You will also need to email firstname.lastname@example.org.
If the electricity fails, you need to establish if any appliances (personal or those provided with the house) are faulty and have tripped the switch. If none of the appliances are causing the trip and the electrics are still not working after flipping the fuses back up on the fuse board, please contact the out-of-hours line and email email@example.com.
If there is an issue with your fire alarm, i.e. a fault showing on the panel, please contact the out-of-hours service and email the report to firstname.lastname@example.org. If the alarm is sounding, press ‘Alt 5-1-4’ where possible to activate the panel and press ‘Silence’ to turn off the sound.
You will still need to contact the out-of-hours service and email the report to email@example.com.
In the event of fire, please contact the emergency services using 999, and report the issue to firstname.lastname@example.org once you are safe.
Please only contact the out-of-hours emergency service for boiler issues in the case that our office is closed for the next one day or longer, such if the breakdown occurs on a Friday evening, Saturday, or over a public holiday.
Prior to reporting the issue, please check the following:
a) If you are on a meter for your electricity and or gas, that there are sufficient funds on the account;
b) That the thermostat (this should be located in the hallway) is turned up past the point to where you hear it click;
c) The timer is set to constant or timed for the heating and hot water on the boiler;
d) That the fuses haven’t tripped out on the fuse board;
e) That the thermostatic valves on the radiators are turned on and that you don’t have any items surrounding these as this will prevent it being able to detect the room temperature.
Please note – if it is only the top floor radiators that are not heating up, this may be due to the length of time that you are leaving the heating on for each time. The upper level radiators are always last to heat up as they are last on the system – if this is the case, you will need to leave the heating on for longer in order to sufficiently heat the whole house.