B. For plumbing, heating or gas supply-related emergencies, contact our plumbing-heating engineer via text message to 07554 631661, providing your full property address and issue that has occurred. Note that shower leaks, blockages and boiler pressure dropping will not be considered an emergency on weeknights as this will be addressed during normal working hours.
An emergency response visit in person will be charged £90.00 + VAT for the first hour, £50.00 + VAT for any subsequent hour required.
The plumbing-heating response hours will be:
•Weeknights (Monday to Friday evenings) – 5:00PM to 10:00PM
•Weekends (Saturday and Sunday) – 8:00AM to 10:00PM
Should a fire occur, you must leave the property and call 999 once you are safe; should you suspect a gas leak, you must open all windows and doors for ventilation and phone the National Gas Emergency on 0800 111999.
As with any regular call-out, where the issue is found to be the Landlord’s responsibility, all costs associated with the relevant repairs will be charged to them; if the issue is found to have been caused by tenant action, it may result in a tenant bill for the contractors’ services. Any such allocations will depend solely on the contractors’ findings upon attending.
When requesting an out-of-hours visit, you must ensure you are present at the property to allow the specialist access; you must also advise the relevant specialist as the present tenants’ health situation and whether anyone is in isolation at the time; lastly, you must wear a face covering whilst in the contractor’s presence during their visit, for further ensuring protection to both yourselves and the specialist as Covid-19 is still a significant threat.