For maintenance issues outside of office hours (9am - 5pm) please click here.
You must report maintenance issues as soon as you are aware of them so that we can address them at the earliest opportunity and minimise any further potential damage. We strongly advise you to read through the Maintenance Help Guides on the website and in the Welcome Pack as it may prevent you for being unnecessarily charged for maintenance.
Please do not report maintenance to other departments or staff members.
When the office is very busy we cannot guarantee that emails will be internally forwarded or verbal messages passed on, and even where they are this may cause a delay in addressing the issue.
Please note that it is much more likely that we will be able to arrange for a contractor to come out the same day if we receive a report first thing in the the morning!